Mingoer Help Centre
🗺️ Making a Booking Request
- Do I need to create an account before booking any tour?
- How do I submit a booking request and what is the booking process?
- How long do I need to wait for the Localler to confirm my booking request?
- How do I know if a tour or experience is private or join-in?
- Are the prices on the listing page per person or per group?
- What can I do if the Localler rejects my booking request?
- How do I know the status of my booking?
💱 Payment
- Will I be charged immediately after submitting a booking request?
- What currency will I be charged in?
- Can I pay the Localler in cash on the day of my tour?
- How does Localmingo protect my payment?
- Do I need to pay tips or extra fee to Localler on the day of the tour/experience?
- I received a notification saying my payment has failed, what should I do?
📷 My Booking
- How do I prepare for my tour or experience?
- Do I need travel insurance?
- How do I contact the Localler for special requirements or questions before the tour?
- How do I report an issue during or after the tour/experience?
- The tour/experience was not exactly as advertised on the listing page, can I get a refund?
- There is a bad weather forecast on the day of my tour, what can I do?
- Can I leave a review?
- Are there any guidelines for leaving a review?
💭 Cancellation & No Show
- What is your cancellation policy?
- How do I cancel a booking?
- What if I can’t attend the tour or experience due to unforeseen circumstances?
- What if the Localler cancels or does not show up?
- What if my Localler asks me to cancel the booking for them?
- What if I am late to the meeting point, what can I do?
- What happens if a join-in tour is cancelled due to insufficient participants?