Last Updated On: 15 September 2026

We’re sorry to see that you need to cancel your booking. We are here to help. Here is everything you need to know about our cancellation policy which applies to all bookings for tours and experiences made through our Localmingo platform.

How to Submit a Cancellation Request

If you cancel more than 7 days before the start time of a single-day tour or experience, or more than 35 days before the start time of a multi-day tour or experience, you can cancel your booking directly from your Inbox by opening the booking and clicking the “Cancel Booking” button.

Our payment provider will process and deduct your payment (i) 7 days before your single-day tour or experience starts, (ii) 35 days before your multi-day or experience starts, or (iii) immediately, if the booking is made within the period stated in (i) or (ii) above.

Once the payment has been processed and deducted, any cancellation request must be submitted via email to our customer support team at support@localmingo.com, including the following information:

• Email Subject: “Request for booking cancellation by Mingoer”
• Your Full Name: The same name used for your booking
• Tour/Experience Details: Name of the tour/experience, including the date and time
• Supporting Documents: Relevant documents to support your request (only required for cancellations due to unforeseeable events)

For details on your eligibility for a refund, please refer to the following sections.

Listing-specific Cancellation Policy

Due to the nature of the activity or specific pre-planning requirements, some listings may be subject to a different cancellation policy. Where applicable, the relevant cancellation policy will be stated in the listing (typically under the “Additional Information” section).

Please review the cancellation terms applicable to your listing carefully before making a booking.

Where the cancellation terms stated in the relevant listing differ from this Mingoer Cancellation Policy, the terms stated in the listing will prevail.

Cancellation with Refund Eligibility (Single-day Tour or Experience)

This section applies to cancellation of single-day tour or experience. Unless otherwise stated in the relevant listing:

If you cancel more than 7 days before the start time, no charge will be applied.

If you cancel 7 days or less before the start time, your eligibility for a refund will depend on the type of tour or experience booked, and the timing of your cancellation:

• Join-in : Full refund, minus a 5.5% cancellation fee, if cancelled more than 1 day before the start time.
• Private: Full refund, minus a 5.5% cancellation fee, if cancelled more than 5 days before the start time.

The 5.5% cancellation fee covers payment processing charges incurred through third-party providers and our platform operation costs.

Cancellation with Refund Eligibility (Multi-day Tour or Experience)

This section applies to cancellation of multi-day tour or experience. Unless otherwise stated in the relevant listing:

If you cancel more than 35 days before the start time, no charge will be applied.

If you cancel 35 days or less, but at least 10 days before the start time, you will receive a full refund, less a 5.5% cancellation fee.

Non-Refundable Cancellation

Unless the relevant listing specifies a different cancellation policy, cancellations made within the following timeframes are non-refundable:

• 1 day or less before the start time of a Single-day Join-in tour/experience
• 5 days or less before the start time of a Single-day Private tour/experience
• 10 days or less before the start time of a Multi-day tour/experience

This also applies to bookings made within these non-refundable cancellation periods.

For example: If you book a 3 hours private walking tour (i.e. a Single-day Private tour) only 2 days before its start time, you will not be eligible for a refund if you cancel.

These terms ensure fairness to our Locallers, who may have turned down other bookings to keep this time reserved for you.

For cancellation due to unforeseeable events, please refer to the next section.

Cancellation Due to Unforeseeable Events

We understand that unexpected situations can arise. If you need to cancel your booking due to unforeseeable events that arise after the booking is made, you may be eligible for a full or partial refund, even if your cancellation falls within the non-refundable cancellation period. To assess your request, we may require supporting documents to verify that the cancellation was due to unforeseeable events that prevented you from attending.

"Unforeseeable events" refers to impersonal circumstances that render the tour or experience in your booking unsafe or impossible to proceed with, such as: travel restrictions imposed by governments, epidemic disease unusual to an area, war, civil insurrection, strike, and natural disaster occurring at the place of the tour or experience.

For avoidance of doubt, the following examples do not constitute unforeseeable events: ordinary adverse weather conditions that do not prevent the tour or experience from proceeding, change of plans, oversleeping, illness or injury. The decision on whether a tour or experience can proceed in adverse weather conditions rests with the Localler.

The determination of what constitutes unforeseeable events is at the discretion of Localmingo.

When Localler or Localmingo Cancels

In the rare event that your Localler (guide/ host/ provider of tour or experience) cancels a booking, you are entitled to a full refund of all amounts paid for the booking (with no service fee charged).

Localmingo reserves the right to cancel a booking, in its sole discretion, if we believe in good faith that such cancellation is necessary to prevent or reduce damages to our users or to Localmingo, or if the Localler’s account is cancelled or suspended after a booking is made. Localmingo may also cancel a booking due to circumstances beyond our control, including but not limited to: natural disasters, government restrictions, safety concerns, or other force majeure events. In such cases, Mingoers will be offered a full refund.

Rescheduling or Modifying a Booking

If you need to reschedule or modify your booking, the same cancellation policy and timeframe apply. Please contact us at support@localmingo.com with your request.

No Show and Late Arrival Arrangement

A no show or failure to arrive on time for your tour/experience will be treated as a cancellation, and will not be eligible for a refund.

If you anticipate that you will be late, please contact your Localler as soon as possible. Your Localler will do their best to accommodate your late arrival where reasonably possible, but this cannot be guaranteed, particularly where doing so may affect other Mingoers or the operation of the tour or experience.

Disputes and Enforcement

If you have any questions, please contact our customer support team at support@localmingo.com. We are here to help you explore with confidence - every step of the way.

Amendments to Cancellation Policy

We reserve the right to modify or update this cancellation policy at any time by amending these terms. Any changes will apply to all bookings made from the date the updated policy is published onward.