Localler Cancellation Policy

Last Updated On: 15 September 2026

When a Localler cancels a booking, it not only affects the Mingoer ’s experience but also impacts your chance of getting future bookings.

We strongly encourage you to do everything possible to fulfill your bookings. Your reliability builds trust – both with us and with Mingoers.

If you must cancel, this Localler Cancellation Policy will apply.

How to Submit a Cancellation Request

To cancel your booking, please send an email to our support team at support@localmingo.com, with the following information:

  • Email Subject: Request for booking cancellation by Localler
  • Your Full Name : The same name used for your tour/experience
  • Tour/Experience Details: Name of the tour/experience, including the date, time, and number of people
  • Name of Mingoer(s): The name of the Mingoer(s) who booked the tour/experience
  • Supporting Documents: Relevant documents to support your request (for example, if the cancellation is due to unforeseeable event)

Booking Cancelled by Mingoer:

Unless otherwise specified in the relevant listing, the following cancellation terms apply:

  • Join-in + Single-day tour/experience (join-in tour/experience completed within the same calendar day):

    • If a Mingoer cancels **less than 1 day ** before the start time of the tour/experience, you will receive 100% of payment (minus Localmingo fees + GST if applicable).
    • If a Mingoer cancels 1 day or more before the start time of the tour/experience, you will not receive any payment.

  • Private + Single-day tour/experience (private tour/experience completed within the same calendar day):

    • If a Mingoer cancels **less than 5 days ** before the start time of the tour/experience, you will receive 100% of payment (minus Localmingo fees + GST if applicable).
    • If a Mingoer cancels 5 days or more before the start time of the tour/experience, you will not receive any payment.

  • Multi-day tour/experience (lasting more than 1 calendar day)

    • if a Mingoer cancels less than **10 days ** before the start time of the tour/experience, you will receive 100% of payment (minus Localmingo fees + GST if applicable).
    • If a Mingoer cancels 10 days or more before the start time of the tour/experience, you will not receive any payment.

However, this is subject to cancellation due to unforeseeable events. In such case, no payment will be made to you, regardless of the timing of the cancellation.

Listing-Specific Cancellation Policy

We understand that, for certain listings, our standard cancellation policy may not be suitable due to the nature of the activity or specific pre-planning requirements.

In such circumstances, a different cancellation policy may be applied to a listing where it has been agreed or approved by Localmingo in writing. This may occur when the listing is initially created and published by Localmingo, or following a subsequent request to introduce or amend a listing-specific cancellation policy.

Where a listing-specific cancellation policy is included in a listing by Localmingo at the time of publication, the cancellation policy stated in the published listing will be treated as having been approved by Localmingo.

If you wish to introduce, amend or replace a listing-specific cancellation policy after the listing has been published, you must obtain Localmingo’s prior written approval.

Once approved by Localmingo, the listing-specific cancellation policy may be included in the relevant listing and will form part of the applicable terms for that listing.

Any cancellation policy that differs from our standard cancellation policy and has not been included or approved by Localmingo in accordance with the above will be invalid and will not apply to your listing. Localmingo reserves the right to reject, amend or remove any unauthorised cancellation policy from the listing.

Confirmation of Booking Requests

You must confirm acceptance or rejection of a booking request from Mingoer within 48 hours. If you do not confirm within this time range, the booking request will expire and no payment will be made to you.

Localler’s Cancellation

Once a booking’s acceptance is confirmed, you must not cancel the booking, except in genuine emergency or unforeseeable events.

Any cancellation by the Localler may result in account penalties, including:

  • Lower visibility
  • Lower search ranking
  • Listing suspension
  • Account suspension or termination

In addition to the above, if you cancel 2 or more bookings, without providing reasonable and verifiable justification, Localmingo reserves the right to:

  • Terminate your Localler account
  • Delist your offerings permanently

You are expected to maintain a high level of reliability and customer trust.

Localler No-Show Policy

You must show up on time for every booking.

  • A no-show (failure to appear or late arrival without notice) is a serious breach of this policy.
  • Any no-show will result in:
    • Immediate cancellation of the booking;
    • No payment to you;
    • A strike on your record with lower visibility or search ranking; and/or
    • Immediate suspension or termination of your account

Cancellation Due to Unforeseeable Event

If you have to cancel a booking due to unforeseeable events that prevent you from fulfilling your role as a guide or host, you must notify us immediately and provide evidence where possible. In such case, penalties may be waived at the discretion of Localmingo.

If Localmingo or a Mingoer needs to cancel a booking due to unforeseeable events, such as travel restrictions imposed by governments, epidemic disease unusual to an area, war, civil insurrection, strike, and natural disaster - we will refund the Mingoer. This means you will not be paid.

Rescheduling or Modifying Booking

If you need to reschedule the date or time of your tour/experience, and the Mingoer agrees to your proposed date and time, please contact us at support@locamingo.com immediately and include all relevant details along with proof of the Mingoer’s consent to the new date and time so that we can assist you with the rescheduling.

If the Mingoer does not agree to your proposed changes, the standard cancellation policy and any applicable account penalties will apply.

Contact & Dispute Resolution

If you wish to dispute or provide justification for a cancellation or no-show, please contact support@localmingo.com.

Amendments to Cancellation Policy

We reserve the right to modify or update this cancellation policy at any time by amending these terms. Any changes will apply to all bookings made from the date the updated policy is published onward.