I received a notification saying my payment has failed, what should I do?

If your payment failed - often due to an expired card or insufficient funds - you can easily resolve it to keep your booking active. Please follow these steps:

1. Log in to your account.
2. Update your payment method under Account Settings to ensure your card details are current with sufficient funds.
3. Go to your Inbox, open the relevant booking, and click “Retry Payment.”

Note: You have 48 hours from the time of the failure notification to complete these steps. If the payment is not successful within this window, your booking will be automatically cancelled.