What is your cancellation policy?

We will process your payment 7 days before your single-day tour/experience starts, 35 days before your multi-day tour/ experience starts, or immediately for last minute booking.

If you cancel more than 7 days before the start time of a single-day tour/experience, or more than 35 days before the start time of a multi-day tour/experience, no charge will be applied.

Once payment has been processed, you’ll receive a full refund minus a 5.5% cancellation fee if you cancel within the following timeframes:

• Join-in + Single-day tours/experiences: Cancel at least 1 day before the start time.
• Private + Single-day tours/experiences: Cancel at least 5 days before the start time.
• Multi-day tours/experiences: Cancel 35 days or less, but at least 10 days before the start time.

The 5.5% cancellation fee covers third-party payment processing fees and platform operating costs. Cancellations made after the applicable deadline are non-refundable.

Some listings may have different cancellation terms. Where applicable, please refer to the cancellation terms stated in the relevant listing.

For full details, please refer to the Mingoer Cancellation Policy.