The tour/experience was not exactly as advertised on the listing page, can I get a refund?

Locallers may occasionally need to make minor adjustments to the tour/experience due to unexpected circumstances - for example, safety concerns, adverse weather, or operational changes. These adjustments should not materially affect the core experience. We encourage you to review the “Plan B” section on the listing page, where the Localler may outline situations that could require slight modifications.

However, if your tour or experience substantially differs from what was advertised - for example, a food tour that promises 10 tasting stops but only delivers 7 without reasonable explanation or compensation- please contact us at support@localmingo.com within 24 hours after the tour ends. Prompt notification helps us facilitate a resolution or refund.

Please note that if we receive your complaint more than 48 hours after the tour, we may not be able to investigate or resolve the issue effectively.

Once notified, we will conduct an investigation and respond as quickly as possible, usually no later than 7 days.