All bookings are accepted on a request-to-book basis and are not confirmed until accepted by the Operator through Localmingo. Bookings should normally be made at least 14 days before departure. Requests made within 14 days are subject to the Operator’s approval and availability. For customer cancellations made 14 days or more before departure, 10% of the total booking amount will be charged and 90% refunded. Cancellations made less than 14 days but at least 7 days before departure will receive a 50% refund. Cancellations made less than 7 days before departure will ordinarily be non-refundable. No refund will ordinarily be provided for no-shows, late arrival, failure to join the Tour or voluntary withdrawal for reasons unrelated to the Operator. Customer-requested changes are subject to the Operator’s approval, availability, supplier conditions and operational feasibility. Amendments within 7 days before departure will not ordinarily be accepted unless specifically approved by the Operator. Any approved change may be subject to supplier charges, additional costs or non-refundable expenses. The Operator will make reasonable efforts to operate the Tour according to the published itinerary. However, camping locations, national parks, attractions, roads, activities and third-party services remain subject to weather, fire conditions, safety, accessibility and availability. Where reasonably necessary because of severe weather, bushfire or fire risk, flooding, road closure, campsite closure, national park restrictions, government direction, supplier cancellation or other circumstances beyond the Operator’s reasonable control, the Operator may change the order of visits, timing, route, campsite or activity; shorten or omit a stop; or provide a reasonable alternative. Such reasonable changes do not by themselves constitute cancellation of the Tour. If a campsite becomes unavailable or unsuitable, the Operator may arrange an alternative campsite in the South West region of reasonably comparable nature and standard. The exact campground or campsite is therefore not guaranteed. If weather, fire restrictions or safety conditions make camping at the planned location unsafe, the Operator may relocate the camping arrangements, modify the affected part of the itinerary or implement another reasonable solution in the interests of passenger safety. If an individual attraction or activity becomes unavailable, the Operator will first try to provide a reasonable substitute of broadly comparable nature, experience or value. Where a reasonable substitute is provided, no refund will ordinarily apply solely because the original activity was unavailable. If no reasonable substitute is available and the affected activity included a separately identifiable ticket or third-party cost, the Operator will make reasonable efforts to coordinate a refund limited to the actual unused and recoverable amount. Third-party attractions, campsites, national parks, activity providers and other suppliers remain subject to their own operating, cancellation and refund conditions. The Operator cannot guarantee that a third-party supplier will provide a refund, and any refund will be limited to the amount actually refundable or recoverable after applicable supplier fees or non-refundable costs. If the entire Tour cannot be provided for reasons attributable to the Operator, the Operator will first attempt to provide a reasonable alternative arrangement. If no reasonable alternative is available, the customer will receive a full refund of the applicable Tour amount paid, subject to Localmingo’s payment and refund process. If severe weather, bushfire, natural disaster, widespread road closure, government restriction or another event beyond the Operator’s reasonable control prevents the entire Tour from commencing, the Operator will first try to arrange a reasonable alternative departure date or time. If the customer cannot accept the alternative arrangement, any refund will be determined after applicable cancellation charges and according to the cancellation and refund conditions of relevant third-party suppliers. Non-refundable campsite, attraction, activity or other supplier costs may be deducted. Such circumstances do not automatically create an entitlement to a full refund. Passenger safety takes priority over the published itinerary. Nothing in these conditions excludes any non-excludable rights under Australian Consumer Law.