Privacy Policy

Last updated: 28 April 2026

Data privacy is important to Localmingo and we are committed to respecting your privacy. This privacy policy (“Privacy Policy”) contains important information about how we collect, use, and protect your personal data, as well as the choices you can make regarding your information.

By accessing or using the Localmingo marketplace platform accessible via the www.localmingo.com website (the “Site”), and/or by providing information to us in connection with our Site or services, you acknowledge that you have read and understood the terms and conditions of this Privacy Policy.

The controller of your personal data

Localmingo Pty Ltd (ABN: 72688146152), a company incorporated in Australia with a registered address at Suite 292 / 36-38 Gipps Street, Collingwood, VIC 3066, Australia (“Localmingo”, “we”, “us”, or “our”) is the controller of the personal data you submit to us or we obtain from the use of the Site.

Personal data collected

While using the Site or our services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify You. We collect such personal data from you through our interactions with you and when you share it with us through, or in connection with, but not limited to, the Site, our services and surveys. For example, you may share your personal data when you open an account on our Site, sign up to our newsletter, submit an inquiry, book a tour, file a complaint or publish a review.

We may produce anonymous data from your personal data and other individuals’ personal data by making the data non-identifiable to any person. We may use that anonymous data for our business activity.

You may also provide us with personal data relating to third parties, such as the name, email address, or telephone number of another tour participant. By doing so, you confirm that you have obtained all necessary consents or authorisations from those individuals to share their personal data with us and to permit us to collect and process that data in accordance with this Privacy Policy.

You may find below a list of the ways in which we collect personal data from you and what we use that information for.

Transfer of Personal Data

Your information, including personal data, is processed at our operating offices (including in Victoria, Australia) and in any other places where the parties involved in the processing are located. It means that this information may be transferred to and stored on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

We employ administrative, technical, and physical security measures to prevent loss, manipulation and unauthorized access to your personal data. However, due to the nature of the online activity it is not possible to ensure that it will be fully secure or error-free. We implement reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.Please keep this in mind when disclosing any personal data to us.

Data retention

We will retain your personal data for as long as necessary to:

• Keep your account active on the Site;
• Provide our services to you;
• Maintain a record of your transactions for tax purposes;
• Offer customer support;
• Comply with our legal obligations;
• Resolve disputes;
• Enforce our agreements and policies.

We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Site or services, or we are legally obligated to retain this data for longer time periods.

When your personal data is no longer required by law or rights or obligations by us or you, we will delete the personal data.

Sharing of personal data

Your personal data may be shared with third parties for purposes consistent with this Privacy Policy:

• With affiliated companies which may process the data in countries other than the country in which the data was originally collected;
• With other users of the Site, for the purpose of providing and/or using the services required by you. For example, when we share personal data among the participants of tours/experiences (“Mingoers”), providers of tours/experiences (“Locallers”), and/or other users for the purpose of delivering a booking and coordinating the tours/experiences. We are not responsible for the privacy practices of the users of the Site. The terms of the privacy policies of such users apply to the disclosure of any personal data provided to them;
• With data service providers, such as cloud, hosting, server maintenance, and backup services. Data service providers will have to maintain the confidentiality of your personal data;
• With other service providers to edit, adapt and/or modify the content you uploaded to the Site;
• When we are required to do so by law, including disclosure and use of your personal data as necessary or appropriate to comply with applicable laws and administrative or legal processes, such as to respond to requests from government authorities;
• To exercise and/or defend our legal rights, including providing information to governments and/or law enforcement officials;
• To prevent or investigate possible wrongdoing;
• To protect the personal safety of other users of the Site or the public;
• To protect against legal liability;
• To marketing service providers to analyze and execute advertising activities, such as newsletters;

If we are involved in a merger, acquisition or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

You hereby agree to hold Localmingo harmless for any damages that may result should any personal information about you be released by any third parties, including but not limited to, any user of the Site.

We never sell or exchange your personal data for marketing purposes to third parties without your consent.

Your data protection rights

In some countries, applicable law may provide you with the following rights:

Right to access: You may request, at any time, information about your personal data stored by us. You can access most of your personal data by entering your account on our Site.

Right to portability: You may request a copy of your personal data stored by us to be sent to you or to another party.

Right to rectification: You may request to correct inaccurate or incomplete personal data about you and stored by us. If you have an account, you can edit and complete your personal data through your account on our Site.

Right to erasure: You may contact us to request to delete all your personal data. Your personal data will be erased, except in the following situations: a. When necessary for the performance of the contract: like when you have a pending booking; b. When necessary for our legitimate business interests: like if you have an open case with our customer support, if you have a debt with us or with a user of the Site, if you are related to any kind of claim regarding our services or the services provided by a user of the Site and for safety reasons; c. When necessary to comply with legal obligations: like tax information; d. Your reviews may not be erased from the Site, but we will anonymize it and erase any information that may link to you.

Withdraw Consent: You may also withdraw your consent given to us to collect and process your personal data, at any time. In that case, we will no longer process your personal data, anonymize it or delete it, as appropriate.

When we ask you to provide personal data, you can decide not to provide it. In some situations, when you decide not to provide personal data to us, we may be unable to provide our services to you. For example, we may be unable to connect you with another user of the Site if you do not provide us with your full name. Also, for security reasons, you may be unable to open a “Localler’s Account” on the Site if you do not provide us with your personal data for screening purposes.

To exercise your rights please contact us at support@localmingo.com.

Newsletters and Marketing Communications

We may use your personal data for marketing and promotional campaigns when you opt-in to receive newsletters and/or marketing communication emails when you create an account on the Site. You can ask us to stop sending you marketing messages by contacting us, or by clicking the unsubscribe link in the footer of the newsletters and/or marketing communication emails.

We may use email marketing service providers to manage and send emails to You. They may include, but are not limited to:

• Mailchimp
  Mailchimp is an email marketing sending service provided by The Rocket Science Group LLC.
  For more information on the privacy practices of Mailchimp, please visit their Privacy policy: https://mailchimp.com/legal/privacy/

Payments

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

They may include, but are not limited to:

• Stripe
  Their Privacy Policy can be viewed at https://stripe.com/us/privacy

Cookies

We use cookies and other automated tracking technologies to collect certain information from you, such as an IP address, location, page views, links clicked, browser type, browser version, device type, referring/exit URLs, operating system, language, the pages of our services that you visit, and other usage information. Also, service providers like Google Analytics, Google Ads, Bing Ads, Facebook Ads, may use automated tracking technologies to tailor ads or deliver content when you are on our Site or on other sites. The information generated by the service providers will be stored by them, subject to their privacy policies and may be shared with us.

We use this information to:

• Improve your browsing experience, for example, to keep you signed in, to remember items in your shopping cart, and to save your preferences for future visits;
• Determine which areas and features are most popular and which may need to be improved;
• Keep track of advertisements, search engine results, and your behavior on our Site.

You can set your browser to block these cookies. But consider that you might not be able to take advantage of all the Site’s features and your user experience might be limited.

Analytics

We may use third-party service providers to monitor and analyze the use of our Site. They may include, but are not limited to:

• Google Analytics
  Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
  You can opt-out of having made your activity on the Site available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
  You may opt-out of certain Google Analytics features through your mobile device settings, such as your device advertising settings or by following the instructions provided by Google in their Privacy Policy: https://policies.google.com/privacy. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

Behavioral Remarketing

We use remarketing services to advertise to you after you accessed or visited our Site. We and our third-party vendors use cookies and non-cookie technologies to help us recognize your Device and understand how you use our Site so that we can improve our Site to reflect your interests and serve you advertisements that are likely to be of more interest to you.

These third-party vendors collect, store, use, process and transfer information about your activity on our Site in accordance with their Privacy Policies and to enable us to:

• Measure and analyze traffic and browsing activity on our Site
• Show advertisements for our products and/or services to you on third-party websites or apps
• Measure and analyze the performance of our advertising campaigns

Some of these third-party vendors may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. You can use the following third-party tools to decline the collection and use of information for the purpose of serving you interest-based advertising:

• The NAI's opt-out platform: http://www.networkadvertising.org/choices/
• The EDAA's opt-out platform http://www.youronlinechoices.com/
• The DAA's opt-out platform: http://optout.aboutads.info/?c=2&lang=EN

You may opt-out of all personalized advertising by enabling privacy features on your mobile device such as Limit Ad Tracking (iOS) and Opt Out of Ads Personalization (Android). See your mobile device Help system for more information.

We may share information, such as hashed email addresses (if available) or other online identifiers collected on our Site with these third-party vendors. This allows our third-party vendors to recognize and deliver You ads across devices and browsers. To read more about the technologies used by these third-party vendors and their cross-device capabilities please refer to the Privacy Policy of each vendor listed below.

The third-party vendors we may use are, but are not limited to:

• Google Ads (AdWords)
  Google Ads (AdWords) remarketing service is provided by Google Inc.
  You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads. Google also recommends installing the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout) for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
  For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy
• Facebook / Meta
  Facebook or Meta remarketing service is provided by Facebook Inc. and Meta Inc.
  You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/516147308587266. To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217. Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
  For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation

Third-Party Social Media Services

We may allow you to create an account and log in to use the Site through certain third-party social media services, including Google.

If you decide to register through or otherwise grant us access to a third-party social media service, we may collect personal data that is already associated with your third-party social media service's account, such as your name, your email address, your activities or your contact list associated with that account.

You may also have the option of sharing additional information with us through your third-party social media service's account. If you choose to provide such information and personal data, during registration or otherwise, You are giving us the permission to use, share, and store it in a manner consistent with this Privacy Policy.

Usage, Performance and Miscellaneous

We may use third-party service providers to provide better improvement of our Service. They may include, but are not limited to:

• Facebook Messenger
  Their Privacy Policy can be viewed at https://www.facebook.com/privacy/policy
• tawk.to
  Their Privacy Policy can be viewed at https://www.tawk.to/privacy-policy/

We use the Tawk.to live chat widget to respond to your inquiries. When you interact with the chat, we may collect personal data such as your name, email address, chat messages, IP address, and device information. These details are used to operate the chat, respond to your questions, and to improve our service.

Links to third party websites

The Site contains links to sites and those sites do not follow this Privacy Policy. If you visit other sites by clicking on a link from our Site, we recommend that you read their privacy policies before using their information and/or services. Linked sites are not under our control nor we approve, or endorse any information, services or products available through any linked site. We accept no responsibility or liability for the content of these other sites or their privacy practices.

Changes to this Privacy Policy

Please review this Privacy Policy periodically. We may update or amend this Privacy Policy from time to time by posting the updated version on this page on the SiteYour continued use of the Site or our services after any changes become effective constitute your acceptance to the updated Privacy Policy.

You may contact us

To exercise any rights related to your personal data and/or to request any information about our Privacy Policy, please contact us at support@localmingo.com.

Translation Interpretation

This Privacy Policy may have been translated if we have made them available to you on the Site. You agree that the original English text shall prevail in the case of a dispute.

Mingoers

When do we generally collect your personal data?

• Register a “Mingoer’s Account” on the Site;
• Update your personal data;
• Use our message system;
• Book a tour/experience; Post a review;
• Respond to surveys;
• Communicate with our customer support through messages or by phone.

What type of personal data do we usually process?

• Contact details, such as full name, location, and email address;
• All personal data sent through the Site’s message system;
• Your preferences;
• Bookings related information;
• Optional: Address, telephone numbers and medical/dietary concerns.

Why do we use your personal data?

• Identify you and enable the registration of your Mingoer’s Account;
• Communicate with you in regards to any booking inquiry;
• Contact from our customer support;
• Share it with the Locallers that you decide to get in contact with: we may share your contact details, messages through the system and through the phone, number of bookings, reviews;
• Process payments;
• Publish a tour/experience review.

What are the legal grounds to process your personal data?

• To maintain your account (based on your consent when you register);
• To provide you with services (based on the performance of the contract);
• To provide you with relevant services information (based on our legitimate interest);
• We may also be subject to a legal obligation to process your personal data to comply with tax regulations.

Localler

When do we generally collect your personal data?

• Onboarding process;
• Update your personal data;
• Use our message system;
• Respond to surveys;
• Communicate with our customer support.

What type of personal data do we usually process?

• Your profile's biography;
• Your photos and videos;
• All personal data sent through our message system;
• Banking information;
• Payment history;
• Tax information;
• Information from screening services;
• Contact details, such as full name, date of birth, nationality, address, telephone numbers, email address, information about your guiding activity and other experiences, number of years of being a resident at your location, website and social media accounts, languages;
• References.

Why do we use your personal data?

• Identify you and enable the registration of your Localler’s Account;
• List your tours/experiences on the Site;
• Communicate any news, activities, surveys related to our services;
• Communicate with you in regards to any booking;
• Contact from our customer support;
• Share it with the Mingoers/users of Site that you decide to get in contact with;
• Publish your tours/experiences on the Site;
• Send payouts to you;
• Conduct ongoing screening services to Locallers;
• Promote you and your tours/experiences across our social media, website, and other relevant channels.

What are the legal grounds to process your personal data?

• To maintain your Localler’s Account (based on your consent when you register);
• To provide you with services (based on the performance of the contract);
• To provide you with relevant services information (based on our legitimate interest);
• We may also be subject to a legal obligation to process your personal data to comply with tax regulations.

Applicants to become a Localler

When do we generally collect your personal data?

• Apply to open a Localler’s Account;
• Recruiting interviews;
• Contact references.

What type of personal data do we usually process?

• Personal details, such as full name, date of birth, nationality, address, telephone numbers, email address, information about your guiding activity and other experiences, number of years of being a resident at your location, website and social media accounts, languages; References; Information from screening services.

Why do we use your personal data?

• Communicate with you in regards to your application;
• Conduct a screening process;
• Request references;
• Identify you and analyze the opening of your Localler’s Account.

What are the legal grounds to process your personal data?

• Take steps, at your request, prior to entering into a contract (Localler Terms of Service).

Newsletters & Marketing Communication Subscribers

When do we generally collect your personal data?

• Opt-in during sign up;
• Click the opt-in box in your account;
• Subscription of newsletters/marketing communications through our Site.

What type of personal data do we usually process?

• Full name; Email address.

Why do we use your personal data?

• Required to send you newsletters and marketing communication email.

What are the legal grounds to process your personal data?

• Your consent to receive newsletters. You can withdraw your consent by contacting us or by clicking unsubscribe in the newsletter/marketing communication email.

Affiliate's Account

When do we generally collect your personal data?

• Register to be our affiliate;
• Update your personal data;
• Communicate with customer support.

What type of personal data do we usually process?

• Affiliate's full name, address, nationality, website and/or social media accounts, email address, telephone numbers;
• Banking information;
• Payment information.

Why do we use your personal data?

• Identify you and enable you to become our affiliate;
• Communicate with you in regards to your services;
• Communicate any news related to our affiliates program;
• Send payments to you.

What are the legal grounds to process your personal data?

• Take steps, at your request, prior to entering into a contract (Affiliate Agreement). If your affiliate application is approved, your personal data will be processed for the performance of the contract;
• We may also be subject to a legal obligation to process your personal data to comply with tax regulations.